At shop.infinitywala.com, we value your satisfaction. If you are not fully satisfied with your purchase, we are here to help.
1. Eligibility for Returns
- Products can be returned within 7 days of delivery.
- To be eligible for a return, your item must be:
- Unused and in the same condition as you received it
- In its original packaging with tags, labels, and accessories intact
- Certain items are non-returnable, such as:
- Innerwear, lingerie, and personal care products
- Customized or personalized items
- Clearance or sale products (if mentioned as “non-returnable”)
2. Return Process
- To initiate a return, please contact our support team at support.shopinfinitywala.com with your order details.
- Our team will guide you through the return process.
- You may need to ship the product back to our warehouse address (provided during return approval).
3. Refunds
- Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 5–7 business days.
- Shipping charges (if any) are non-refundable.
4. Exchange Policy
- Exchanges are allowed only for defective or damaged products.
- If you wish to exchange an item for a different size or color (if available), please mention it while requesting a return.
5. Late or Missing Refunds
- If you haven’t received your refund yet:
- First, check your bank account again.
- Then contact your credit card company or bank.
- If you’ve done all this and still haven’t received your refund, please contact us at support@shop.infinitywala.com
6. Contact Us
If you have any questions about our Return & Refund Policy, please reach out:
📧 Email: support@shop.infinitywala.com