At shop.infinitywala.com, we strive to deliver your products safely and on time. Please read our shipping terms carefully.
1. Order Processing
- Orders are usually processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Methods & Delivery Time
- We deliver across India through trusted courier partners.
- Estimated delivery time is 3–7 business days, depending on your location.
- Remote or rural areas may take a few extra days.
3. Shipping Charges
- Free shipping may be offered on certain products or order values (if applicable).
- Otherwise, shipping charges are calculated and displayed at checkout before payment.
4. Order Tracking
- Once your order is shipped, you will receive a tracking ID via email/SMS.
- You can use this tracking ID to check the delivery status of your order.
5. Delays in Delivery
- Delivery times may vary due to factors beyond our control, such as courier delays, weather conditions, or unforeseen circumstances.
- We will not be held liable for such delays but will assist you in tracking your order.
6. Damaged or Lost Packages
- If your order arrives damaged, please contact us within 24 hours of delivery with pictures of the damaged product and packaging.
- In case of lost shipments, we will coordinate with the courier partner and issue a replacement or refund (if applicable).
7. International Shipping
- Currently, we deliver only within India.
- International shipping options may be introduced in the future.
8. Contact Us
For any shipping-related queries, please contact us:
📧 Email: support@shop.infinitywala.com